Customer Satisfaction Survey

Please indicate your level of agreement with the following statements, 5 being Strongly Agree and 1 being Strongly Disagree:

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  • N/A

1. 1) Staff was friendly & professional.

   • 1) Staff was friendly & professional.
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   • N/A
2. 2) Staff made appropriate recommendations based on my needs.

   • 2) Staff made appropriate recommendations based on my needs.
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   • N/A
3. 3) Staff clearly explained services, rates and/or fees.

   • 3) Staff clearly explained services, rates and/or fees.
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   • N/A
4. 4) Staff was knowledgeable and available to answer my questions.

   • 4) Staff was knowledgeable and available to answer my questions.
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   • N/A
5. 5) The speed of loan approval was acceptable.

   • 5) The speed of loan approval was acceptable.
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   • N/A
6. 6) The time to handle transactions was acceptable.

   • 6) The time to handle transactions was acceptable.
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   • N/A
7. 7) Waiting time to speak with staff was acceptable.

   • 7) Waiting time to speak with staff was acceptable.
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   • N/A
8. 8) Staff showed appreciation for my business.

   • 8) Staff showed appreciation for my business.
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   • N/A
9. 9) Digital banking options are easy to use and reliable.

   • 9) Digital banking options are easy to use and reliable.
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   • N/A